DEPOSIT & PAYMENT
We accept checks, ACH and credit cards. Payment is required before an order is released into production unless you have been granted specific terms by our accounting department. Any delay in payment may result in a delay in turnaround time. Invoices unpaid after 45 days will incur a 15% charge, with an additional 10% charge every 30 days thereafter. Orders unpaid after 90 days are subject to legal action, even if not picked up or accepted. Returned checks will incur a $50 fee.
ORDER CANCELLATION POLICY
All orders placed with The Sign Dude are custom-made to order. Because of this, cancellations are subject to fees based on the order’s status:
- Before production fully begins: 8% cancellation fee.
- If fabrication has started: 30% cancellation fee.
- If the order is complete and ready to ship: 50% cancellation fee.
- If the order has shipped or is being returned: 55% return fee.
PROOF APPROVAL & ORDER FINALIZATION
We provide proofs for your review and approval before production. It is your responsibility to carefully check all details, including spelling, layout, and sizing. Please note that screen colors may not perfectly match printed colors.
Once approved, your order will be produced to the provided specifications. Any errors, including spelling or design mistakes that were present on the approved proof, are the customer’s responsibility. Reprints due to approval errors will be charged at full cost.
LEAD TIMES & SHIPPING
Lead times are estimated based on current order volume, product type, and fabrication schedules. This includes production, packaging, and prep time. Lead times do NOT include shipping transit times. If expedited shipping is selected, the order will ship via the chosen method after the lead time is complete.
Shipping Quotes & Handling Fees
All shipping quotes include applicable handling fees. We do our best to minimize shipping costs, but when unavoidable, we ensure your order is packed for safety at the lowest possible rate. Any additional shipping fees occured over the estimated shipping fees will be charged to to card used on original order.
Lost or Damaged Shipments
Once an order leaves our facility, it is the responsibility of the shipping carrier. Any lost, stolen, or damaged packages must be reported and disputed directly with the carrier. The Sign Dude is not responsible for shipping damages but will provide necessary documentation to assist with your claim. We do our best to protect the shipment and meet carrier guidelines.
RECEIVING YOUR ORDER
We recommend checking your order immediately upon receipt. If there are any issues, you must contact us within 12 hours of delivery and provide photos of the item in its original packaging. Any incorrect orders must be returned before corrections can be made. Contact us for details.
REFUNDS & RETURNS
Because our products are custom-made, The Sign Dude does not offer refunds on misprinted, late, or subjective quality concerns (such as minor color variation, finish, or design interpretation).
Refunds are rare and solely at The Sign Dude’s discretion. Our team invests significant time in designing, communicating, and producing each project. If adjustments are needed after production, we will work with you to find the best solution, but additional costs may apply.
